Introduction

Satways Ltd, headquartered at 15 Megalou Konstantinou Street, Irakleio, Attica, 14122 Greece, is committed to safeguarding your privacy and personal data. We adhere to the highest data protection standards in compliance with applicable privacy laws.

With core technology built on open standards, we offer an unmatched range of mission critical enterprise solutions empowering governments and businesses around the world to make better and faster operational decisions.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website ("Site"). By accessing or using the Site, you acknowledge that you have read, understood, and agreed to this Policy, including the collection and processing of your personal data as described herein. Satways Ltd is the Controller responsible for processing personal data collected through this website (https://www.satways.net/). If you have any questions or require clarification, please contact us at privacy@satways.net.

What Personal Data Do We Collect?

When you visit our website, we may process the following categories of personal data:

  • Basic Information: Name, email address, phone number, and any other identifying details you provide through our contact form.
  • Communications: Any messages or comments you submit via our contact form.
  • Cookie Data: Information collected through cookies. You can learn more in our Cookie Policy.
  • IP Address: Collected for security purposes, including anti-hacking measures.

We do not collect special categories of personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health data). If such data is inadvertently received, it will be promptly deleted.

Our services are not intended for minors, and we do not knowingly collect data from individuals under 18.

Why Do We Process Personal Data?

We process personal data strictly for the following purposes:

  • Responding to Inquiries: To address and respond to your inquiries submitted through our contact form.
  • Recruitment: To evaluate job applications submitted through our Careers section.
  • Website Improvement: To enhance functionality and user experience, including the use of cookies.

We ensure that data processing complies with legal and regulatory obligations and follows core data protection principles, including lawfulness, fairness, transparency, and confidentiality.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., by submitting a contact form or accepting cookies).
  • Legal Obligation: To comply with legal and regulatory requirements.
  • Contractual Necessity: When processing is required to fulfill a contract or respond to contractual inquiries.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this Policy or as required by law. Data will not be retained for longer than five (5) years. If processing is based solely on consent, you may withdraw it at any time by contacting privacy@satways.net.

Who Has Access to Your Personal Data?

Access to personal data is restricted to authorized employees and trusted third-party processors, who are contractually bound to handle data securely:

  • Satways Employees: Only those required to access data for their job functions.
  • Data Processors: Third-party service providers (e.g., IT support companies) acting under our instructions.
  • Legal and Government Authorities: When required by law or for legal claims.

Data Transfers

We do not transfer your data to third parties unless necessary. If data transfer outside the EU is required, we ensure compliance with GDPR and appropriate safeguards.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage users to review the privacy policies of any third-party sites they visit.

Data Security

We implement robust technical and organizational measures to protect personal data against unauthorized access, accidental loss, or unlawful processing. Satways Ltd is certified for information security management under ISO 27001 standards, and security measures are regularly reviewed and updated.

Your Rights

As a data subject, you have the following rights:

  • Right to Withdraw Consent: Withdraw consent at any time.
  • Right of Access: Request a copy of your data and confirm its processing.
  • Right to Rectification: Correct inaccuracies in your data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restriction of Processing: Request limited processing in specific situations.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Object to data processing based on legitimate interest.
  • Right to File a Complaint: File a complaint with the Hellenic Data Protection Authority (HDPA) following its guidelines here if you believe your rights have been violated.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be indicated by updating the "Last Updated" date.

Last updated: March 2025